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What a Social Media Surgery looks like

More thoughts from Steven Flower
1 – Spotting the opportunity

Our partner was new in town. I’d seen some details of their outreach programme, and so just approached them about surgeries. Things proceeded quite quickly from there – a set of things coming together at breakneck speed. No funding bids, no committee meetings. A sense of jfdi

2 – Getting to know each other

For the first couple of surgeries, our partner tried to pre-match patients to the staff surgeons. It kind of worked, but also didn’t. People show up, people don’t! But, it was important that we worked within their framework and expectations, rather than try and impose a strict format. In the 3rd surgery, we reverted to the norm – but we also took on some feedback from the partner about holding a ten minute intro session. So, the third session worked the best, as a result of both partners learning and listening – a sign of a good project perhaps

3 – The voluntary/volunteers thing

It’s no lie that I receive no funding/pay to organise these things. Most of the other helpers are also there outside of their work – or are fortunate to have employers support them. We didn’t actively play on this, but it was certainly a useful context in setting up relationships